Role Overview

The role focuses on contribute to menu creation, alongside manage and train the kitchen brigade to maintain an organised and motivated team

Responsibilities and Scope

• Contribute to menu creation
• Manage and train the kitchen brigade to maintain an organised and motivated team
• Ensure consistent dish quality
• Manage customer relations when required in the Executive Chef’s absence
• Manage working rotas to match resources to business needs
• Train and assess the team against brand standards
• Manage food-cost controls and support Food & Beverage revenue
• Ensure food-hygiene and Health & Safety compliance

Published Requirements and Qualifications

• Strong Sous Chef or previous Chef de Cuisine experience
• Creative approach to food
• Strong supervisory, communication, planning and organisation skills
• Commitment to high customer-service standards
• Relevant qualification is advantageous
• Ability to work varied shifts including weekends and evenings

Role Overview

The role focuses on process visas, cancellations, permits, licences and registrations needed by the business, alongside deal directly with immigration matters for team members, management and families

Responsibilities and Scope

• Process visas, cancellations, permits, licences and registrations needed by the business
• Deal directly with immigration matters for team members, management and families
• Maintain working relations with immigration, health, information, traffic, police, courts and other government departments
• Track passports and visa expiry dates and arrange timely renewal
• Assist with police/court, immigration and labour matters
• Safeguard passports and maintain occupational-health-card and police-report records
• Follow hotel fire, safety, hygiene and presentation standards

Published Requirements and Qualifications

• Excellent written and verbal communication
• Patience, tact and diplomacy when dealing with varied audiences
• Strong computer literacy including Microsoft Office

Role Overview

The role focuses on provide friendly guest interactions and proactively improve the meal experience, alongside learn menu items, promotions and specials and answer guest questions

Responsibilities and Scope

• Provide friendly guest interactions and proactively improve the meal experience
• Learn menu items, promotions and specials and answer guest questions
• Take food and beverage orders, enter them into POS and deliver orders promptly
• Keep the food-service station stocked, clean and organised
• Follow health, safety, sanitation and alcohol-awareness requirements

Published Requirements and Qualifications

• Hilton core service behaviours: hospitality, integrity, leadership, teamwork, ownership and urgency
• Ability to provide guest-focused food and beverage service

Role Overview

The role focuses on welcome guests and complete check-in, room assignment, keys and welcome assistance, alongside process check-out, verify charges, payments and receipts accurately

Responsibilities and Scope

• Welcome guests and complete check-in, room assignment, keys and welcome assistance
• Process check-out, verify charges, payments and receipts accurately
• Maintain knowledge of hotel services, room types, rates, promotions and local information
• Use upselling techniques to promote hotel amenities and maximise revenue
• Respond to guest requests and resolve concerns promptly

Published Requirements and Qualifications

• Passion for hospitality and strong guest-service behaviour
• Integrity, teamwork, ownership and ability to act with urgency

Role Overview

The role focuses on coordinate guest-services department activity and support lobby/bell teams, alongside respond professionally to phone, email and in-person inquiries

Responsibilities and Scope

• Coordinate guest-services department activity and support lobby/bell teams
• Respond professionally to phone, email and in-person inquiries
• Greet guests and provide directions, local recommendations and general information
• Prepare and verify group paperwork, rooming lists, amenity details and luggage information
• Provide clerical support including word processing, data entry, filing and copying

Published Requirements and Qualifications

• Previous hotel front-desk, guest-services or customer-service experience preferred
• Excellent verbal and written communication
• Arabic and English fluency preferred
• Flexible availability for mornings, evenings, weekends and holidays
• Must be legally authorised to work in Kuwait

Role Overview

The role focuses on prepare meats and fish to Hilton quality standards, alongside maintain food storage and stock rotation

Responsibilities and Scope

• Prepare meats and fish to Hilton quality standards
• Maintain food storage and stock rotation
• Report spoilage and waste
• Maintain clean work areas and prevent cross-contamination
• Set and monitor portion sizes
• Control costs while protecting quality and gross profit
• Train and support Health & Safety and Food Safety compliance
• Report maintenance, hygiene and hazard issues

Published Requirements and Qualifications

• Intermediate Food Hygiene Certificate
• Relevant qualifications and previous kitchen or butchery experience
• Good communication and ability to work under pressure independently or in teams
• Advanced food hygiene and current market-trend knowledge are advantageous

Role Overview

The role focuses on obtain competitive quotations and source appropriate hotel products, alongside keep nominated-supplier information current

Responsibilities and Scope

• Obtain competitive quotations and source appropriate hotel products
• Keep nominated-supplier information current
• Manage the active local-contract database
• Maintain the Purchasing Manual
• Administer purchasing in line with Hilton policies and standards
• Track budget commitments and keep senior managers informed
• Allocate and reconcile purchase orders
• Monitor contracts, leases and nominations
• Prepare accurate month-end accounts reports

Published Requirements and Qualifications

• Strong financial knowledge and ability to work with budgets
• Computer literacy with good MS Excel
• Good time-management and organisation
• Hotel/leisure and similar purchasing experience are advantageous
• Relevant Finance/Accounting or related business degree is advantageous

Role Overview

The role focuses on support procurement and receiving and manage inventory to appropriate stock levels, alongside work with outlet managers so purchases meet operating specifications

Responsibilities and Scope

• Support procurement and receiving and manage inventory to appropriate stock levels
• Work with outlet managers so purchases meet operating specifications
• Review invoices and follow up discrepancies
• Secure competitive pricing, place orders and track deliveries
• Inspect shipments against order, grade and quality requirements
• Train, schedule and supervise purchasing/receiving clerks

Published Requirements and Qualifications

• Previous high-volume accounts/purchasing experience
• Good Microsoft Excel, time-management and organisation skills
• Customer-service orientation
• Birchstreet and PeopleSoft experience advantageous
• Relevant Finance/Accounting or business degree advantageous

Role Overview

The role focuses on respond promptly and professionally to guest and team inquiries, alongside convert inquiries into confirmed reservations

Responsibilities and Scope

• Respond promptly and professionally to guest and team inquiries
• Convert inquiries into confirmed reservations
• Record and process reservations accurately
• Use proactive selling techniques to maximise room sales and upgrades
• Respond to sales inquiries and identify future sales leads

Published Requirements and Qualifications

• Passion for customer service
• Professional telephone manner and excellent communication
• Strong administration and organisation
• Intermediate computer proficiency
• Previous reservations experience and tertiary qualification are advantageous

Role Overview

The role focuses on supervise stewarding/Kitchen Steward activity and maintain high Back-of-House standards, alongside support training and development

Responsibilities and Scope

• Supervise stewarding/Kitchen Steward activity and maintain high Back-of-House standards
• Support training and development
• Coordinate pot-wash and dish-wash duties
• Maintain cleaning schedules and hygiene standards
• Ensure safe use of PPE and machinery and compliance with Health & Safety
• Coordinate movement, storage and stocktake of operating equipment

Published Requirements and Qualifications

• Good communication
• Ability to work under pressure independently or with a team
• Flexibility across changing work situations
• Previous similar and supervisory experience advantageous

Role Overview

The role focuses on supervise Stewards and maintain high standards, alongside support team training and development

Responsibilities and Scope

• Supervise Stewards and maintain high standards
• Support team training and development
• Coordinate daily pot-wash and dish-wash duties
• Maintain Back-of-House cleanliness and completed cleaning schedules
• Follow Health, Hygiene and Safety rules for hazardous substances
• Report faulty, misused or damaged equipment
• Ensure correct PPE and safe machinery operation
• Assist with movement, storage and stocktake of operating equipment

Published Requirements and Qualifications

• Good communication skills
• Ability to work under pressure
• Ability to work independently or in teams
• Flexibility across different work situations
• Previous similar or supervisory experience advantageous